Refund policy

RETURNS POLICY

FunePlace Online Store

General Information

This Returns Policy sets out the rules for withdrawal from the contract, returns, and complaints in the online store operated by Pv-View Michał Szczotka, with its registered office at: ul. Kwiatowa 6, 34-371 Ujsoły, Poland, NIP: 5532586115, REGON: 526368537 (hereinafter referred to as the “Store”).

Returns and complaints are handled in accordance with the applicable European Union consumer sales regulations.

Right of Withdrawal

A customer who is a consumer has the right to withdraw from a distance contract within 14 days without providing any reason. The withdrawal period starts from the day the goods are delivered.

The customer must inform the Store of the withdrawal by sending an email to info@funeplace.com with a statement of withdrawal. From the date of submitting the withdrawal request, the customer has 14 days to return the product. The refund will be issued after the Store receives and inspects the returned product.

Conditions of Return

  • Only new, unused, complete, and undamaged products are eligible for return.
  • The product must be returned in the original packaging or properly secured packaging to prevent damage during transport.
  • If the product shows signs of use, is damaged, or incomplete, the Store may reduce the refund amount proportionally to the degree of wear or refuse the return.
  • Made-to-order or personalized products are not eligible for return.

Return Address

Due to different sales and fulfillment methods, the return address is provided to the customer individually by email after the return request is submitted. Products must not be returned without prior notification, as they may be rejected by the warehouse or supplier.

Return Shipping Costs

The cost of returning the product to the designated warehouse is borne by the customer. The Store does not accept cash-on-delivery shipments or returns that have not been reported in advance. In the case of a full withdrawal from the contract, the Store refunds the product price in accordance with applicable regulations.

Refunds

Refunds are issued using the same payment method used for the purchase, unless the customer expressly agrees to a different method. The refund is processed within 14 days after the Store receives the returned goods and confirms their condition.

Complaints and Defective Goods

If the goods are defective, damaged, or not as described, the customer has the right to file a complaint. Complaints must be submitted by email to funeplace@gmail.com and should include:

  • order number,
  • description of the defect,
  • photos documenting the issue.

Complaints will be processed within 14 days. If the defect is confirmed, the product may be replaced, repaired, or the customer may receive a refund.

Products Damaged in Transit

If a shipment arrives damaged, the customer must immediately take photos of the damaged packaging and product and send them to the Store’s email address. A complaint is only possible based on photos documenting the damage. Since shipping is fulfilled from external warehouses, the damage report must be submitted within a maximum of 72 hours of receiving the shipment.

Exceptions to the Right of Return

In accordance with EU law, online stores may refuse returns for products that are used, incomplete, soiled, damaged, made-to-order, or for hygiene reasons if the packaging has been opened.

Contact

All matters related to returns and complaints should be directed to: info@funeplace.com

Last updated: 10 December 2025